• What is Two-Factor Authentication and how do I use it?

    Last Updated: December 13, 2016 9:35PM EST
    Two-Factor Authentication (2FA) helps to protect your account from theft, even if an attacker has obtained your password.

    With this additional layer of security, you’ll be required to enter a unique verification code either from a mobile authenticator application, such as Authy or Google Authenticator, or from a Betterment text message when you log into your account.

    While no safeguard can guarantee 100% against a data or security breach, by setting up 2FA you’ll make it significantly more difficult for malicious hackers to access your account.

    Enabling Two-Factor Authentication on your account is simple. Just go to the Security tab in your Betterment account settings, go to the “Two-Factor Authentication” section, and click “Get started.” We’ll guide you through the rest of the setup.
     
  • How do I set up Two-Factor Authentication?

    Last Updated: April 26, 2017 11:07AM EDT
    Enabling Two-Factor Authentication on your account is simple. Just go to the Security tab in your Betterment account settings and click “Set up Two-Factor Authentication” in the section “Two-Factor Authentication.”

    If you’d like to set up with SMS authentication, you’ll be asked for your cell phone number to complete set up.

    If you’d like to set up with a mobile authenticator application, such as Authy or Google Authenticator, we’ll give you a QR code to scan from your authenticator app to set it up.

    You may set up Two-Factor Authentication for both SMS and a mobile authenticator application.
     
  • How do I turn off Two-Factor Authentication?

    Last Updated: June 30, 2017 2:53PM EDT
    To disable Two-Factor Authentication, go to the Security tab in your Betterment account settings and click “Edit” in the section “Two-Factor Authentication.” In the “Your second step” section, click “Remove” next to the second factors you have set up.
  • What are App Passwords and when should I consider using them?

    Last Updated: May 31, 2017 11:08AM EDT
    App Passwords help you to connect to finance applications and services (such as Mint and TurboTax) for convenience and productivity in a safer way.

    When using App Passwords, these services will only have the ability to view your account balance and other financial transaction information, without the ability to make changes to your account. This way, you can take advantage of the benefits with an additional level of security.

    Consider using App Passwords with any outside applications you connect to your Betterment account.

    From your Security tab, you should also consider periodically reviewing the third-party services you’ve granted access to your Betterment account, and revoke access from any applications or services that you no longer want to provide access to.
  • How do I set up an App Password?

    Last Updated: April 26, 2017 11:06AM EDT
    Go to the Security tab in your Betterment account settings and click “Generate a new App Password” in the section “App Passwords.” Next, we’ll ask you which application this password is for.

    Lastly, we’ll show you the password we generated for you. We will only display this once. To use this password, simply copy and paste the 20-character password shown and use it to log in to the application you set it up for. You won't need to remember it, so don't write it down or share it with anyone.

    Only connected applications can use this password to see your account. This password will not work for an advisor or other user trying to log in to your account from Betterment.com.
     
  • How do I revoke App Passwords I no longer use?

    Last Updated: April 26, 2017 11:08AM EDT
    To revoke App Passwords, go to the Security tab in your Betterment account settings and click “Revoke” in the section “Your App Passwords” next to the App Password you would like to revoke. 
  • How do I remove trusted devices?

    Last Updated: April 26, 2017 11:08AM EDT
    To revoke trusted status from your devices that skip Two-Factor Authentication, go to the Security tab in your Betterment account settings and click “Edit” in the section “Two-Factor Authentication.” In the “Devices you trust” section, click “Revoke all.” At this time, you do not have the ability to revoke only certain trusted devices.
  • What do I do if my phone was lost or stolen if I’m using Two-Factor Authentication?

    Last Updated: December 13, 2016 9:39PM EST
    If your phone was lost or stolen, please call us at (888) 428-9482 and we will help you disable Two-Factor Authentication (2FA) so you can log in. After this, you can set up 2FA for your new phone. 
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